Privacy Policy

RIP THE STITCH DESIGN

Privacy Policy

Effective Date: October 9, 2026

1. Introduction

Rip the Stitch Design respects your privacy and is committed to protecting the personal information of our customers. This Privacy Policy explains how we collect, use, store, and protect your information when you purchase our products, place custom orders, contact us, or interact with us online or in person.

By interacting with Rip the Stitch Design, you acknowledge this Privacy Policy.

2. Information We Collect

We may collect the following information when you place an order or contact us:

• Personal information: Your name, email address, phone number, and shipping or mailing address, where applicable.
• Order information: Details about your purchases, custom embroidery requests, product preferences, and order history.
• Payment information: Payment details necessary to complete a transaction. Payments processed through third-party payment providers are subject to their respective privacy and security policies.
• Communications: Messages, inquiries, feedback, and other information you choose to provide.
• Custom design information: Names, initials, artwork, logos, or other details you provide for personalized products.

We only seek to collect information reasonably necessary to operate our business and fulfill your requests.

3. How We Use Your Information

Rip the Stitch Design may use your information to:

• Process and fulfill orders, including custom embroidery requests.
• Communicate about orders, payments, shipping, and pickup arrangements.
• Respond to questions, concerns, or customer service requests.
• Maintain business records and manage transactions.
• Improve our products, services, and customer experience.
• Send promotional updates or announcements where permitted by applicable law.

We do not sell your personal information to third parties.

4. Sharing Your Information

We may share limited personal information with trusted third parties when necessary to operate our business, including:

• Payment processors to complete transactions.
• Shipping and delivery providers to deliver orders.
• Online platforms or service providers that support our business operations.
• Government authorities or other parties when disclosure is required by law.

We do not authorize third parties to use your personal information for purposes unrelated to the services they provide to us, subject to their own legal obligations and privacy policies.

5. Custom Orders, Artwork, and Photographs

Information and artwork supplied for custom embroidery will be used to prepare and complete your order.

We will not knowingly publish identifiable customer information or private order details in promotional materials without appropriate permission, unless disclosure is otherwise permitted or required by law.

We may photograph finished products for our portfolio, website, or social media. Where a photograph identifies a customer or includes their personal information, we will seek appropriate permission before using it publicly.

6. Cookies and Online Platforms

If you interact with Rip the Stitch Design through a website, online store, or social media platform, those services may collect information through cookies, analytics tools, or similar technologies.

The collection and use of information by those platforms are governed by their own privacy policies and settings.

7. Protecting Your Information

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

8. Retention of Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, maintain appropriate business and transaction records, resolve disputes, and meet applicable legal requirements.

When information is no longer required, we will take reasonable steps to securely delete it or otherwise dispose of it.

9. Your Privacy Rights

Subject to applicable law, including Canadian privacy legislation, you may have the right to:

• Request access to personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Ask questions about how your information is collected, used, or disclosed.
• Withdraw consent to certain uses of your information, where permitted by law.
• Unsubscribe from promotional communications at any time.

Certain information may need to be retained where required by law or necessary for legitimate business purposes.

10. Third-Party Links and Services

Our website, online store, or social media pages may contain links to third-party websites or services. Rip the Stitch Design is not responsible for the privacy practices of those third parties. We encourage customers to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal obligations. The updated version will be made available through our applicable online channels, with the revised effective date.

12. Contact Us

If you have questions about this Privacy Policy, wish to request access to your personal information, or have a privacy-related concern, please contact:

Rip the Stitch Design

Email: rippedthestitch@hotmail.com

Social Media: Contact us through our official Rip the Stitch Design social media pages.

Location: Ontario, Canada

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.